Free Returns & Exchanges Within 30 Days
We accept returns and exchanges within 30 days of your delivery date. If you’re not completely satisfied with your order for any reason—whether it’s a change of mind, the product not meeting expectations, or receiving the wrong item—you can return or exchange it without a restocking fee.
Products must be returned in unused, original condition, with all tags, labels, and packaging included. Once we receive and inspect your return, we’ll issue a refund or send a replacement item as requested.
Who Pays for Return Shipping?
- If the return is due to our error (e.g., incorrect item, damaged product on arrival), we will cover the return shipping cost in full.
- If the return is due to a change of mind or other reasons not caused by Genderwo, the customer is responsible for the return shipping cost.
We recommend using a trackable shipping method, as we are not liable for items lost in transit.
How to Start a Return or Exchange
To initiate a return or exchange, please contact our support team using one of the methods below:
Email: [email protected]
Phone: +1 (415) 839-2746
Please include your order number, the reason for return or exchange, and any relevant photos (if applicable). Our team will guide you through the return process.
Return address:
371 Kuualoha Street,
Kahului, HI 96732, USA
Refund Processing
Once your return is received and approved, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card provider.
If the return was due to a product defect or shipping issue, we will also refund any shipping costs you incurred.
Important Notes
- Items returned after 30 days of delivery are not eligible for a refund or exchange.
- Returned items must be in sellable condition. Used, damaged (due to customer misuse), or altered items may not be accepted.
- Custom or personalized items are non-returnable unless defective or damaged upon arrival.
Your Satisfaction Matters
At Genderwo, we believe in the quality of our products and the joy they bring to your space. That’s why we offer a flexible return policy—to ensure peace of mind with every order. If you have any questions or concerns, don’t hesitate to reach out. We’re always happy to help.